Terms of service

OVERVIEW

Welcome to SANUSVERSUS.COM! The terms “we”, “us” and “our” refer to SANUSVERSUS.COM. SANUSVERSUS.COM operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). SANUSVERSUS.COM is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with all policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms and Conditions carefully, as they contain important information about your legal rights and cover matters such as disclaimers of warranties and limitations of liability.

By visiting, using or interacting with our Services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the state or province where you reside and that you have given us your consent to allow your minor dependants to use the Services on devices that you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing the products and services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent that all information you provide in our stores is accurate, current and complete and that you have all necessary rights to provide this information.

You are solely responsible for the security of your login credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any third party.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online stores. However, please note that the colours or appearance of products may differ from what is displayed on your screen, depending on the type of device you use to access the store and your device’s settings and configuration.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or correspond to the images or representations in our online stores.

All product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products we offer to any person, geographical region or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. SANUSVERSUS.COM reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until SANUSVERSUS.COM confirms acceptance. We must receive and process your payment before your order can be accepted.

Please review your order carefully before submitting it, as SANUSVERSUS.COM may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept an order, or if we change or cancel it, we will attempt to notify you using the email address, billing address and/or telephone number provided when you placed the order.

Returns or exchanges of your purchases are governed exclusively by the provisions of our Right of Withdrawal Policy.

You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, the prices shown do not include taxes, shipping costs, handling fees, customs charges or import duties.

Prices listed in our online stores may differ from prices in our physical stores or in online stores and other stores operated by third parties. From time to time, we may offer promotions in connection with our Services that may affect pricing and are subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion’s terms will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account information and other details, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that: (i) the credit card information you provide is true, correct and complete; (ii) you are duly authorised to use that credit card for the purchase; (iii) the charges you incur will be honoured by your credit card company; and (iv) you will pay the charges you incur at the stated prices, including shipping and handling charges and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance or events beyond our control. Once we hand the goods over to the shipping carrier, ownership and the risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trade names, trademarks, text, advertisements, images, graphics, product reviews, video and audio files, and their design, selection and arrangement, are owned by SANUSVERSUS.COM, its affiliates or licensors and are protected by United States and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit or create derivative works from any materials on the Services.

Except as expressly provided herein, nothing in these Terms grants, or may be construed as granting, any licence or other rights under any patent, trademark, copyright or other intellectual property belonging to SANUSVERSUS.COM, Shopify or any third party. Unauthorised use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by SANUSVERSUS.COM.

The names, logos, product and service names, designs and slogans of SANUSVERSUS.COM are trademarks of SANUSVERSUS.COM or its affiliates or licensors. You may not use these trademarks without the prior written permission of SANUSVERSUS.COM.

The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, you may be given access to customer tools offered by third parties. We do not monitor these tools and have no control over or influence on them.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We accept no liability whatsoever for any harm arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should therefore familiarise yourself with and accept the terms of use of the relevant third-party tools.

We may also offer new features through the Services in the future, including the release of new tools and resources. Such new features will also form part of the Services and will be subject to these Terms and Conditions.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you access. If you leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm related to your access to third-party websites or your purchase or use of products, services, resources or content on third-party websites. Please review the third party’s policies and practices carefully and ensure that you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]

SANUSVERSUS.COM is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are directly with SANUSVERSUS.COM.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and SANUSVERSUS.COM, including any injury, damage or loss arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or in connection with your purchases and transactions with SANUSVERSUS.COM.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed on our website, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed on Shopify’s website. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify and third parties, who may be located in a country other than your country of residence, in order to provide services to you. Please refer to our Privacy Policy for further information about how we, Shopify and our partners use your personal information.

SECTION 11 – FEEDBACK

If you send, upload, post, email or otherwise submit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any media for any purpose, including commercial purposes.

For example, we may exercise our rights under this licence to operate, provide, evaluate, expand, improve and promote the Services, and to fulfil our obligations and exercise our rights under these Terms and Conditions.

You also represent that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms.

We are and shall remain under no obligation to: (1) keep your Feedback confidential; (2) pay you compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obliged to, monitor, edit or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms and Conditions.

You agree that your Feedback will not infringe the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene statements, or computer viruses or other malware that could in any way affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We accept no responsibility or liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct errors, inaccuracies or omissions, to change or update information, or to cancel orders if any information is inaccurate at any time, without prior notice, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not directly or indirectly access or use the Services:

(a) for unlawful or malicious purposes;

(b) to violate any international, federal, provincial or state regulations, rules or laws, or local ordinances;

(c) to infringe or violate our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure our employees or any other person;

(e) to submit false or misleading information;

(f) to send, knowingly receive, upload, download, use or reuse material that does not comply with these Terms;

(g) to send, or arrange for the sending of, advertising or promotional material, including junk mail, chain letters, spam or similar unsolicited messages;

(h) to impersonate or attempt to impersonate any other individual or entity; or

(i) to engage in any other conduct that restricts or inhibits anyone else’s use or enjoyment of the Services, or that, in our assessment, may harm SANUSVERSUS.COM, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or any other type of malicious code that is or may be used in a way that affects the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell or otherwise exploit any part of the Services;

(c) collect or track the personal information of others;

(d) abuse the Services through spam, phishing, pharming or pretexting;

(e) use robots, spiders, scraping tools, data gathering and extraction tools, automated devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or

(f) interfere with, circumvent or manipulate the security or authorisation features, the robot exclusion header or other measures that we use to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS

14.1 This section (the “Agent Terms”) applies if you use, allow, enable or cause an agent to access, use or interact with the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of an individual or entity and that may run on a person’s behalf or using a person’s device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and acts in strict accordance with the requirements in Section 14.4 below. In addition, no Agent is permitted to access, use or interact with any Service if we have instructed it not to access, use or interact with that Service.

14.3 We may restrict whether and how an Agent accesses, uses and interacts with the Services, including through technical measures.

14.4 Agents:

(i) must indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent’s name by including the following in the request’s User-Agent string: “Agent/[agent name]”;

(ii) must not conceal or obscure the fact that access, use or interaction originates from an Agent, for example by (a) mimicking human behaviour and interaction patterns or (b) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use;

(iii) must respond truthfully to questions or prompts intended to establish whether interactions originate from a human or a computer; and

(iv) must not circumvent or otherwise avoid measures intended to prevent, restrict, modify or control whether and how Agents access, use or interact with Shopify Consumer Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the termination date.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you