Privacy policy

Privacy Policy

Last updated: July 20, 2026

SANUSVERSUS.COM operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the “Services”). SANUSVERSUS.COM is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use or disclose personal information when you visit or use the Services, make a purchase or another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of your information as described in this Privacy Policy.

What personal information do we collect or process?

When we use the term “personal information,” we mean information that identifies you or another person, or that can be directly linked to you. Personal information does not include information collected anonymously or anonymized so that you cannot be identified or linked to it. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details, including your name, mailing address, billing address, shipping address, telephone number and email address.

Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.

Account information, including your username, password, security questions, configurations and preferences.

Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.

Communications with us, including information you provide when communicating with us, for example when submitting a customer support inquiry.

Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

Usage information, including information about your interactions with the Services, such as how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information.

Automatically through the Services, including from your device, when you use our products or Services or visit our website, and through cookies and similar technologies.

From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

From our partners and other third parties.

How do we use your personal information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, personalizing and improving the Services. We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience, for example by recommending products based on your purchases. This may also include using your personal information to better tailor and improve the Services.

Marketing and advertising. We use your personal information for marketing and advertising purposes, for example to send marketing and promotional communications by email, text message or post, and to display online advertisements for products or services on the Services or other websites. This may include advertising based on items you have previously purchased or added to your cart, as well as other activities relating to the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, illegal, unsafe or malicious activities, protect public safety and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access credentials with anyone else.

Communicating with you. We use your personal information to provide customer support and effective Services, respond promptly to your inquiries and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or regulatory authorities; to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings; and to investigate potential violations of, or enforce, our terms or policies.

How do we disclose personal information?

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include the following:

Disclosure to Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.

Disclosure to business and marketing partners that provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to disclose information about you for the purpose of displaying targeted advertising and marketing based on your online activities across different merchants and websites.

Disclosure when you request or otherwise consent to us sharing certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.

Disclosure to our affiliates or otherwise within our corporate group.

Disclosure in connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is shared with Shopify and with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you.

To protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights concerning the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and your rights, please see Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may exercise certain rights relating to your personal information through Shopify’s Privacy Portal: https://privacy.shopify.com/en

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on them.

Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or by a third party. Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children’s information

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security.” Information you send to us may also be exposed to risks during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of access. You may have the right to request access to the personal information we hold about you.

Right to deletion. You may have the right to request that we delete the personal information we hold about you.

Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and subject to certain exceptions.

Managing communication preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, for example about your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, you may also exercise the following rights, in addition to those listed above and subject to the exceptions and limitations provided by local law:

Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal information for certain purposes.

Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and your rights, including rights relating to information processed by Shopify, visit https://privacy.shopify.com/en.

You will not be disadvantaged for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or to submit your complaint to the relevant data protection authority.

A list of the competent data protection supervisory authorities in the European Economic Area is available here: https://edpb.europa.eu/about-edpb/about-edpb/members

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by telephone at +43 1 2530025430, by email at office@sanusversus.com, or by post at SANUSVERSUS Austria Flexible Kapitalgesellschaft, Tuchlauben 7a, 1010 Vienna, Austria.

For the purposes of applicable data protection laws, we are the data controller of your personal information.